Putting a face to IllinoisLegalAid.org's anonymous users

Illinois Legal Aid Online (ILAO)

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IllinoisLegalAid.org will be used by over 3 million people in 2020. With a average website session of just under two minutes, Illinois Legal Aid Online (ILAO) has little understanding of the impact it makes on its users. ILAO seeks to gain insights from its website user data about who it serves, how it serves them, and how it can improve its services.

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