For 19 years, Illinois Legal Aid Online (ILAO) has simplified the law so that all people can resolve their problems. Through innovation, we lower barriers to the law so that people can understand their legal options, make informed decisions and, when necessary, represent themselves in court.
Legal problems are deeply personal; we design our self-help tools with dignity and respect, knowing that the people using them may feel confused or be living in crisis. For instance, after reviewing Delay a foreclosure sale, a visitor commented, "This is an awesomely helpful site with clear and direct information."
ILAO does: - Even the playing field for people who can’t afford a lawyer. Where would you turn if a lawyer was out of reach? More than 3 million people will use our tools in 2020 for help with crises such as unemployment, abuse, eviction, food insecurity, and debt. - Leverage technology to infinitely scale the number of people who can be served. ILAO's Form Library provides over 80 free legal forms for people seeking solutions to their legal problems. With over 40,000 personalized documents created in the last year, ILAO believes the law is for everyone.
ILAO is: - Always open. More than 40,000 people a month visit us between 1 am - 7 am. ILAO is the only Illinois legal aid service in the state where people can find free legal help 24/7/365. - A neutral, unbiased resource for people to find the help they seek. Whether you are a plaintiff or a defendant in a civil matter, ILAO can help. - Multilingual. We help people whose first language may not be English. Each month, our Spanish pages are viewed by more than 50,000 people. Since 2019, we also provide free tools in Polish.
|Project name||Summary||Status||Social impact area|
|Putting a face to IllinoisLegalAid.org's anonymous users||IllinoisLegalAid.org will be used by over 3 million people in 2020. With a average website session of just under two minutes, Illinois Legal Aid Online (ILAO) has little understanding of the impact it makes on its users. ILAO seeks to gain insights from its website user data about who it serves, how it serves them, and how it can improve its services.||In progress||
Years in operation: 10 to 25 years
Yearly budget: $1MM-$5MM
Geographical scope: State
120 S. LaSalle Street
Chicago, IL 60603
United States of America
Phone number: 312-977-9047